Become A Fan
Follow eTundra
Thanks for visiting eTundra.com, the complete online store for the food service industry from Tundra Specialties! We work hard every day to bring you a complete inventory of restaurant equipment, supplies, and replacement parts. Our dedicated staff of food service experts are also standing by to help you with any questions you may have. We're confident you'll find everything your food service business needs, and we hope to exceed your expectations every time you do business with us. If you need help, please call us at 1.888.388.6372 Monday - Friday 7.30am - 5.30pm Mountain Standard Time. At Tundra, we understand that our success stems from the success you have with your customers. That’s why we’re so dedicated to making sure you have exactly what you need when you need it.
Back To Top
About Us
In 1993, Tundra Specialties was born with a single mission: "We respond immediately to solve the needs of our customers, so that they can sustain and grow the relationships they have with theirs. . .as measured by unparalleled service standards, ease of access, sense of trust, being a critical resource of knowledge and information, having an incessant drive to have fun and the commitment to share." CEO Michael Lewis moved to Boulder, Colorado to start a new company based on values. These values are based on ideals we all grew up with but tend to get lost in the shuffle of everyday life and business. Work ethically, share your gains, keep a sense of integrity, humility and respect are a few of them. Starting with only 2 employees, 200 equipment parts, a 16 page flyer and our company values, our company has grown from a local Boulder company to an international distributor of more than 10,000 stocked products. Our evolution is based on our customers’ feedback. Over the years, we have released an annual catalog that has grown to over 400 pages. Our catalog is an excellent reference guide for equipment part breakdowns as well as a large selection of restaurant plumbing, smallwares, and equipment. In 2005 we converted our extensive catalog to a comprehensive ecommerce website. This catapulted us into the national and international market. In 2008 we released the website you are currently visiting. We remain focused on uploading more products and information every day. During these years some of our local restaurant chain customers expanded into national concepts. In addition, established national and international chains have discovered us and our unique ability to both open and replenish their restaurants. Over time, detail and passion for our customer needs has created the Tundra you see today. Our sales team is passionate about serving you! So, if you have any questions even remotely related to the food service industry, give us a call. Take advantage of our huge product inventory. We ship it the same day you order! (Mon-Fri)
How Do I Place An Order? If you're a new customer: thank you for your interest!
To place an order through eTundra.com, start by clicking the “Add To Cart” button next to the items you’d like to purchase.
When you’re ready to check out, click “Shopping Cart” button in the upper right hand corner of the page. Check the items in your cart and adjust quantities if needed.
Click the “Secure Checkout” button, enter your shipping and billing information, and you’re all set!
During checkout you will also have the option to create an account, which will make it easier to purchase products through eTundra.com in the future. Creating an account is completely optional. If you’re checking out and already have an account with us, take a moment to sign in and save yourself some time!
How Do I Cancel An Order?
You may cancel an order anytime before it ships. However, Tundra Specialties ships all stock orders the same day if the order is placed prior to 5:00 PM MST, so cancellations on stock items must also be received before 5:00 PM. Please see our return guidelines if you would like to return an item.
Can I Place A Special Or Non-Stock Order?
Absolutely! Simply call us at 888.388.6372 or fill out our non-stock item request form.
How Do I Request A Quote?
If you would like a quote on something not found on our website, please contact us today!
Phone: 888.388.6372 Fax: 800.447.4881 Email: bids@etundra.com Showroom: 3825 Walnut St., Boulder, CO 80301 (Map)
Restaurant Openings We specialize in restaurant openings. Simply contact us and we can help you gather information on which equipment and supplies you will need. Or, if you have a specific list of items we will provide a very competitive bid in as little as a few hours.
Equipment We work with an extensive network of equipment manufacturers. Please let us know what you’re looking for and we’ll help you find what you need!
Quantity Pricing Prices on etundra.com are always competitive. However, if you need very large quantities, please call a Tundra sales representative at 888.388.6372 and we’ll be happy to discuss quantity pricing.
Do You Have Any Minimums?
No, Tundra never has a minimum order! Please note that all orders are subject to a shipping and handling fee.
Can You Send Me A Catalog?
Of course! Submit a Catalog Request we’ll ship our latest catalog right away!
How Do I Contact A Sales Representative?
Tundra’s professional sales staff is available 7:30 Am – 5:30 PM MST, Monday – Friday at 888.388.6372.
You may also contact us via our Contact page. A Tundra sales representative will contact you as soon as possible.
Back To Top Do You Sell Any Used Restaurant Equipment?
Our commitment to quality means we generally do not sell used equipment. This is because it’s so difficult to verify the condition of pre-owned equipment. However, we do occasionally have returned or refurbished equipment available.
We encourage you to call our sales staff at 888.388.6372 and we’ll be happy to help you find a piece of equipment that fits your budget requirements.
Back To Top How Do I Track My Order?
You will receive a UPS tracking number in your email confirmation. For more convenient order tracking, use the Track Your Order box in the left navigation of any page on eTundra.com. Simply enter you order number and the shipping zip code into the appropriate box and track your order right here at eTundra.com!
Back To Top When Will My Backorder Arrive?
In general, backorders are rare. However, if an item you ordered is out of stock we will ship the same day it arrives at our shipping facility. Your order will be charged in full at the time the original order was placed. Back To Top
Contact Us In Many Ways!
Phone – 888.388.6372
Fax – 800.447.4881
Web – Contact us here
Showroom – 3825 Walnut St. Boulder, CO 80301 (Map)
I Have A Product Or Service To Suggest
Tundra always appreciates feedback from our customers! Please contact us via any of the means below:
Showroom – 3825 Walnut St. Boulder, CO 80301
What Days is Tundra closed?
How Do I Set Up An Open Account?
Setting up an open account is easy. Simply download Tundra’s credit application and fax it back to 800.447.4881. We will confirm receipt and your application will be processed in less than two business days.
We will contact you as soon as you’re approved.
How Do I Edit My Account Information?
Click the My Account link in the top right corner of any page on the website. Sign in using your Tundra username (usually your email address) and password.
Once you have accessed the My Account page you can update and edit your account, credit card, and address book information, view your order history, and edit your password and email information. Back To Top
How Do I Retrieve My Password?
Simply click the Forgot Password link on the My Account sign in page and enter the email address associated with your account. A temporary password will be set and sent to that email address.
If you’re having trouble, please call 888.388.6372 or contact us and we’ll be glad to help.
To change your temporary password, sign in to your account and click the Edit Email/Password Information link on your My Account page.
A Note About Secure Transactions and Your Privacy
The security of your personal information is extremely important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). When registration forms (i.e. ecommerce) require a user to enter sensitive information (such as credit card number and/or social security number), the information is encrypted and protected with the best encryption standard in the industry—SSL.
The information collected is to be used for billing purposes and to fulfill the customer’s orders. To learn more about SSL, please visit http://webopedia.internet.com/term/s/ssl.html.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our web site, you can contact us. Back To Top
What Are My Payment Options? Tundra offers three easy methods of payment for your convenience. • Terms – To open an account please contact us or download a credit application and fax it back to 800.447.4881 • Credit Card - Mastercard, Visa, Discover, American Express • Leasing - Tundra offers competitive lease to own programs on equipment priced for $1,000 to $150,000. Download the leasing application here. Back To Top
Will I Be Charged Sales Tax?
Sales tax is only applied to orders shipped to Colorado, Illinois, North Carolina, South Carolina and Texas. Resellers and tax exempt institutions must contact us to avoid being charged sales tax. Back To Top
What Are My Shipping Options?
FedEx Ground – Click for Delivery Times FedEx UPS 3 Day Select - Guaranteed by end of third business day FedEx 2nd Day Air – Guaranteed by end of second business day FedEx Next Day – (Order must be placed by 5:00 PM MST Monday through Thursday) FedEx Next Day Saturday – (Order must be placed by 5:00 PM MST Friday) Truck Shipment – For heavy equipment or large orders Pick Up & Will Call – Same day (for our local customers)
See full shipping policy Back To Top
When Will My Order Ship?
All in-stock orders ship the same day if placed by 5:00 PM MST Monday - Friday!
What Is Tundra’s Return Policy?
Please see our return policy Back To Top
How Does Tundra Handle Warranties?
All defective items are subject to the manufacturer’s warranty. Tundra will honor all warranties on the products we sell, however, we assume no responsibility for manufacturer warranties. We will work hard to expedite claims made by our customers.
Warranty policies are available upon request.
The Trials Of Going Green: Tundra's Road To Sustainability
The lessons we’ve learned in the past three months have been both illuminating and hard won, and that’s why we’d like to share them with you now – so that your road to maximum waste management efficiency is a little easier.
Learn More!