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Tundra knows that it is all about exceeding the expectations of you, our customer. Here are a few examples. Please let us know if we have done the same for you! 3/26/2013 This has been the smoothest online ordering I have had to do yet and will only be using your site and company for all future and similar transactions. Thank you! Michael Bruseth 3/07/2013 Job well done Cameron and the Tundra Sales team. Thank you so much for your help. Tundra's excellent service is why we love being customers of your company! Thanks again, Casa Manana Restaurant 8/30/2012 This company has done nothing but provide excellent service to me and my staff. Today I called because I had not received an ordered item. I gave my information to one person, she transferred me to Drew and he had my info, asked me a few questions, got to the bottom of the situation and fixed the problem. he was courteous, polite and down right cool. Thanks for providing us with great prices and service. Even all the way down here in Florida. 7/25/2012 Very responsive. Proffessional, knowledgeable sales team. Very accomodating. Nice to see caring awesome customer service that gives accurate information and very helpful in assisting the customer to make purchases with this awesome company!!! Will recommend to my fellow business account holders. Than you for all the help. Glad I found this resource! 6/29/2012 Thank you so much for solving this issue so quickly and professionally! I hope to do more business with you guys soon! Masashi Hirose 6/18/2012 Mark was a huge help!! I have spent the majority of the week calling to different companies trying to find eco friendly take out boxes. For the most part, I was passed around to different automated services or left emails and no human being would ever respond. Thank goodness we found E Tundra. I was able to speak to a person from the first call, place the order over the phone and get all my ordering done within 10 minutes. In a time where customer service is depleting... this company has shown they have not forgot what is important. Thank you! 5/30/2012 Dear Tundra, I wanted to let you know they outstanding job Dan Bacon did for me. I ordered custom linens and skirting for an event. We had several tight turnarounds, with Multiple shipping arrangements. Needless to say it was a tricky project. Dan stuck with it all the way, helped think of solutions out side of the box, and helped me get through the process. He also followed up on the order to make sure everything was going as planned. We even had a couple of hiccups along the way, but Dan always let me know, so could work out options. Thanks for the great work. This is what customer service should be. Andy Cheung 5/25/2012 I'm so happy with the exceptional customer service Arturo Rodriguez provided me. Building a new restaurant is a stressful process and working long hours. I emailed Arturo at 9:27 PM and within minutes he responded to my email. Now that's great and unexpected service. He's been extremely accommodating and very knowledgeable. My friends drove up to Boulder to pick up the gas lines that I needed and told me everyone at Tundra was friendly and helpful. I give them a 5 star rating! MC, Denver 5/3/2012 I got the part today, about 48 hrs after the order was finished over the phone with you. We have hot coffee now. Thanks for the quick shipping! Excellent service! Gary Richter 4/23/2012 I just wanted to write and tell you how helpful dan was with my order in chat. Steve Shannon Finley Kwik Stop Dyersburg, Tennessee 4/20/2012 I called Tundra's main office today with a complicated part question. Mike (extension #7198) was very patient and extremely helpful. He went above and beyond to help me with my order. I really appreciated the fantastic customer service I received today. Carrie Valdes Miguel's Baja Grill Moab, Utah 3/1/2012 Thanks so much! I appreciate the help! I keep ordering from your company because of the exceptional customer service! Keep it up...it's so rare for companies these days! Emily 2/25/12 We would just like to thank your team for taking such great care of us. Ordering over the phone was fast and easy. Thanks especially for getting the credit for returned parts taken care of so quickly. It has been a pleasure doing business with your company & we will gladly refer you to our friends & look forward to doing business again with you in the future. Leon Riley D&L Plumbing & Heating 12/30/2011 This was my first time hearing about "Tundra"!!!!! I was extremely pleased with all of the merchandise you carry. I'm a professional cake decorator and I found things in your website that were extremely, if not impossible, to find. I look forward to shopping with you. 12/5/2011 This message is from me as a customer to congratulate you for the great job that you are doing in hiring the right people. Jessy has been helpful, nice and really attentive. Mehenni Zebentout 11/2/2011 Mark helped us on the phone this morning. We have been looking for a part for some time and Mark helped us verify that we are on the right track and was very helpful and friendly. It's great to know there are competent people on the other end of the phone and we look forward to many further purchases from your company. Thanks Mark! 10/27/2011 Thank you for your help with this issue. The replacement pair of shoes came in quickly and FedEx picked-up the original package yesterday morning to be returned to Tundra. Great customer service! Jean Kelley 10/7/2011 Thank you so very much. You people are great and I tell everyone about Tundra and your excellent service! Kent Anderson 10/1/2011 Thank you for these very helpful and detailed instructions regarding oven repair and common oven problems. I see far too often oven problems that are often times unknown and unfortunately many do not have the knowledge to troubleshoot or fix these issues. I have found after reading this short article that oven repair can be quite simple and easy to fix with the right knowledge. Its crazy that the simplest items such as a thermostat calibration can be mean all the diference in keeping an oven in top operating shape. Thank you for sharing this very useful oven repair info, I feel it will help many people solve their oven problems and get back to baking those delicious dishes. Thank you and awesome blog! 8/21/2011 You don't know how much I thank you. Thanks to you, I could get repairing burner,and save money. They charged me just about labor and I learned one more thing to manage kitchen equipment. I had depended limited helper for days because I can't speak english very well and felt so hard to run restaurant. But at this time, I learn from you going through management problems myself. Thank you again. God bless you. Sunny 8/10/2011 Hello yes I did recieve my part from you guys in a timely manner and though I thought I had the wrong part your customer service rep worked with me very hard to get things resolved. Its very good to know that some people and companys still realize that customer service is the only ethical way to do business. Thanks again for your professionel service and I cant say enough about your customer service rep hes the BEST EVER Ronald Tate 7/27/2011 Aloha, Thank you for the quick mailing via USPS out here to Hawaii. Just wanted to drop you an email about Cheryl. She was extremely helpful getting me my product to Hawaii, the fastest and cheapest way. Getting certain items out here to Hawaii is an amazingly frustrating experience. Cheryl was awesome! Scotty Phelps Scotty's Beachside BBQ Kapaa, HI 96746 2/10/2011 Helping Out With A Remodel Thanks everybody at Tundra Specialties. You made our restaurant remodel simple and easy. We just had one complication with our fry master deep fryer - thanks to you Jerry - we were able to troubleshoot the problem and had it up and running in no time. Thanks again guys and gals!! View More Customer Testimonials Here!
Tundra knows that it is all about exceeding the expectations of you, our customer. Here are a few examples. Please let us know if we have done the same for you! 3/26/2013 This has been the smoothest online ordering I have had to do yet and will only be using your site and company for all future and similar transactions. Thank you! Michael Bruseth 3/07/2013 Job well done Cameron and the Tundra Sales team. Thank you so much for your help. Tundra's excellent service is why we love being customers of your company! Thanks again, Casa Manana Restaurant 8/30/2012
This company has done nothing but provide excellent service to me and my staff. Today I called because I had not received an ordered item. I gave my information to one person, she transferred me to Drew and he had my info, asked me a few questions, got to the bottom of the situation and fixed the problem. he was courteous, polite and down right cool. Thanks for providing us with great prices and service. Even all the way down here in Florida. 7/25/2012 Very responsive. Proffessional, knowledgeable sales team. Very accomodating. Nice to see caring awesome customer service that gives accurate information and very helpful in assisting the customer to make purchases with this awesome company!!! Will recommend to my fellow business account holders. Than you for all the help. Glad I found this resource! 6/29/2012 Thank you so much for solving this issue so quickly and professionally! I hope to do more business with you guys soon! Masashi Hirose
Mark was a huge help!! I have spent the majority of the week calling to different companies trying to find eco friendly take out boxes. For the most part, I was passed around to different automated services or left emails and no human being would ever respond. Thank goodness we found E Tundra. I was able to speak to a person from the first call, place the order over the phone and get all my ordering done within 10 minutes. In a time where customer service is depleting... this company has shown they have not forgot what is important. Thank you! 5/30/2012 Dear Tundra, I wanted to let you know they outstanding job Dan Bacon did for me. I ordered custom linens and skirting for an event. We had several tight turnarounds, with Multiple shipping arrangements. Needless to say it was a tricky project. Dan stuck with it all the way, helped think of solutions out side of the box, and helped me get through the process. He also followed up on the order to make sure everything was going as planned. We even had a couple of hiccups along the way, but Dan always let me know, so could work out options. Thanks for the great work. This is what customer service should be. Andy Cheung 5/25/2012 I'm so happy with the exceptional customer service Arturo Rodriguez provided me. Building a new restaurant is a stressful process and working long hours. I emailed Arturo at 9:27 PM and within minutes he responded to my email. Now that's great and unexpected service. He's been extremely accommodating and very knowledgeable. My friends drove up to Boulder to pick up the gas lines that I needed and told me everyone at Tundra was friendly and helpful. I give them a 5 star rating! MC, Denver 5/3/2012
I got the part today, about 48 hrs after the order was finished over the phone with you. We have hot coffee now. Thanks for the quick shipping! Excellent service! Gary Richter 4/23/2012 I just wanted to write and tell you how helpful dan was with my order in chat. Steve Shannon Finley Kwik Stop Dyersburg, Tennessee 4/20/2012 I called Tundra's main office today with a complicated part question. Mike (extension #7198) was very patient and extremely helpful. He went above and beyond to help me with my order. I really appreciated the fantastic customer service I received today. Carrie Valdes Miguel's Baja Grill Moab, Utah 3/1/2012 Thanks so much! I appreciate the help! I keep ordering from your company because of the exceptional customer service! Keep it up...it's so rare for companies these days! Emily 2/25/12 We would just like to thank your team for taking such great care of us. Ordering over the phone was fast and easy. Thanks especially for getting the credit for returned parts taken care of so quickly. It has been a pleasure doing business with your company & we will gladly refer you to our friends & look forward to doing business again with you in the future. Leon Riley D&L Plumbing & Heating 12/30/2011 This was my first time hearing about "Tundra"!!!!! I was extremely pleased with all of the merchandise you carry. I'm a professional cake decorator and I found things in your website that were extremely, if not impossible, to find. I look forward to shopping with you. 12/5/2011
Any restaurateur knows that hiring the wrong employee can be very costly for business. Not only will a bad employee cost you literally, by spending the money to hire and train them and the employee that eventually replaces them, but the level of work they bring to the table in your restaurant can also be very costly.