With the unprecedented events that have significantly changed all our lives and are impacting your business, I wanted to take a few moments to assure you that all of us at Tundra stand by ready to help as you attempt to respond to mandated dine-in closings and shelter-in-place orders. We know you are working to stabilize your business and take care of your customers and employees.
Two weeks ago, I could not have imagined the challenges that everyone would be facing today or the impact on the foodservice industry that we are all experiencing. Like you, our priorities are a balancing of what is necessary to keep our employees safe and healthy with the needs of our customers. We are committed to do both.
We are in stock and open for business and operating in this new reality. Expedited shipping is always available and we will work with you to get the equipment, supplies and parts you need, when and where you need them. Tundra prides itself on taking care of our customers and I am so proud of our employees and their heightened commitment to help our customers in troubling times. They know the challenges you are facing and are dedicated to ensuring your kitchens are open and ready for business.
Like most businesses, we have taken a number of steps including a policy of social distancing. I am happy to report that all of our team who can work from home are doing so. Our representatives and customer service personnel are accessible via phone and email, just as if they were in the office. Unfortunately, this is not a possibility for many in our industry. To keep your team safe we have instituted a number of practices at our warehouses including restricting access of non-employees, increasing the level and intensity of cleaning, and we will be conducting temperature scans of all employees beginning Monday.
For those of you who have relied on our showroom/will call service, we’ve made modifications to enable us to be there for you when you have an urgent need for supplies or parts. Curbside Pick-up is available Monday through Friday at our Boulder, CO location from 7:30am to 4pm. Simply place your order by phone or online selecting Showroom Pick-up, and we’ll pick, pack and bring the order out to your vehicle when you arrive.
We are looking for ways to help you during these challenging times. I wanted to be sure you are aware of our free Do It Yourself (DIY) educational program. It teaches foodservice operators how to make DIY fixes for common kitchen repairs and handle preventive maintenance tasks that keep kitchens moving. In addition to the existing library of resources, Tundra has launched a new video series and educational alerts that help operators adhere to changing sanitary protocols. Our hope is that this will enable you to keep your kitchens up and running.
We have been contacted by a number of customers to source product they would not have looked to Tundra for in the past. In addition to sourcing the product, they know they can count on us to quickly roll that product out to their multiple locations in accordance with their instructions. While I can’t guarantee we will always be able to source any given product, I know we will do our best to find a solution for you. Please rely on us now more than ever to help you with what you need.
You and your customers are on the front lines of many of the new guidelines and bans being instituted across the country. We understand what a trying time this must be for your business and your employees. We have always been there for you and our commitment stands strong through this time.Thank you,