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Q:do i use both sides?
A:Yes, you would typically run a few passes of the blade on the "coarse" side, and then a few passes of the blade on the "fine" side; repeat until sharp or your desire.
Q:Is the Chief's Choice 480KE knife sharpener better than ones with one stage metal and second stage ceramic rods
A:Knife sharpening all depends on type of knife and preference. Check out this video we made on different knife sharpeners and techniques: http://www.youtube.com/watch?v=oHsSA_8Uozk.