Tundra’s Loyalty Program

Being able to reward our customers for shopping at eTundra.com is kind of exciting. Starting April 1st, 2014, you will earn up to 5% credit back on every dollar you spend while shopping online. Continue earning credits all quarter long and then apply those credits towards purchases in the first month of the following quarter. Wash, rinse, repeat!

Tundra’s Loyalty Program makes it easy to earn credits, see those credits online in “My Account”, and apply those credits to future purchases, it’s that easy!

  1. Loyalty Program FAQ
  2. Loyalty Program Rules

Got more questions? Contact us at loyalty@etundra.com

Loyalty Program FAQ

Who is eligible for Tundra’s Loyalty Program?
The good news is that anyone who checks out on eTundra.com is eligible for Tundra’s Loyalty Program from the good ole U.S. of A, but our most loyal customers are the ones that earn the most credits. The more you keep eTundra.com as your one-stop-shop for your foodservice equipment, supplies, and parts needs, the more credits you earn.

On the flip side, if you already have pre-negotiated pricing terms with us, you’ll have to chat with our team to see what would be best for your business: your current pricing terms or Tundra’s Loyalty Program. Also, international customers (even those in US territories) are ineligible for the program.

How does Tundra’s Loyalty Program work?
Every purchase you make during a quarter (Q1: January-March, Q2: April-June, Q3: July-September, Q4: October-December) will earn up to 5% credit back. Those credits will be available to apply to purchases in the first month of the following quarter (January, April, July, and October).

Why do I have to wait to use my credits?
To optimize your credit earning potential, Tundra’s Loyalty Program allows you to earn credits over a 3 month period and the all those credits are available to redeem during the 4th month.

What is the difference between “Pending”, “Earned”, and “Available” credits?

  • Pending. These are credits from purchases that have not yet shipped. Once your products ship, these credits will then be considered earned.
  • Earned. These credits are reflective of the products you have purchased, and have been shipped to you.
  • Available. These are the credits available for you to use on purchases now (during the Redemption Period)

Will I be notified of my available credits?
Yes, we will email you when your credits are available for use and again when they are about to expire. Also, you will always be able to check your balance in the “My Account” section of eTundra.com at any point.

Do credits expire?
Yes, available credits do expire at the end of the month in which they are available for redemption. We will email you to let you know when your earned credits are available for redemption and will send another reminder email before they expire.

How do I use my credits?
During the checkout process, on the order review page, there will be a section in which you can apply credits to the order. Remember, you must be logged in to your account to use your credits.

Loyalty Program in checkout

Can I use my credits when checking out with PayPal?
Yes, just make sure you are logged in to eTundra.com when you begin your transaction.

Do I earn credits on tax and shipping?
Wouldn’t that be nice, but unfortunately no. Credits are only earned from merchandise purchased and would therefore be calculated on the merchandise subtotal before tax and shipping are applied.

Can I use my credits on tax and shipping?
Again, no, credits can only be used on merchandise purchased.

I cancelled/returned my order; can I keep my earned credits?
Well that wouldn’t be fair, would it? If you cancel or return your order, the credits will be forfeited.

Is there a minimum value before I apply my credits?
Not at all, you can use your credits on any merchandise purchased, no matter the value.

I cancelled/returned my order after my credits expired, can I get them back?
No, credits will remain expired.

Why do I have a negative balance in my credits?
If you redeemed your available credits and later return your original order where you had earned those credits, you could see a negative balance.

What if multiple people use my account?
Anyone who has access to your account (i.e. you gave them permission to login with your credentials or they have their own login credentials) can potentially earn and redeem credits for that account. Credits are tied to the account itself, for instance: a restaurant manager, owner, and chef all have access to the same account with different logins. Just as they can see all purchases made on that account, they can see all credits earned on that account. When it comes to redeeming credits, any of them can redeem the credits that are earned on the single account.

Can I use my credits on purchases when I call Tundra?
No, the credits are only available for use on our website, www.etundra.com, but the credits can be used on any merchandise purchase that is made through our site.

I forgot to use my credits; can I roll them over to the next month?
As the saying goes, “You snooze you lose;” but the point isn’t about missing out, it’s about saving you money – which is why we’ll make sure to remind you that your credits are about to expire before the end of the month.

Can I get cash back for credits I don’t use?
Credits don’t hold any cash value outside of being used on etundra.com towards merchandise purchases.

Loyalty Program Rules

The Tundra Loyalty Program (“TLP”) is open to all US residents at least 18 years of age, who have an active account with eTundra.com and do not have pre-negotiated terms with Tundra Specialties, DBA Tundra Restaurant Supply. Communications about the TLP, including rule changes, will be sent via email or posted at etundra.com/loyalty-program. Your account credits are non-transferable and are subject to present and future TLP rules. Your account credits are only valid at etundra.com. Use of account credits is voluntary. The Tundra Loyalty Program rules are subject to change without advance notice. Tundra Restaurant Supply may, at any time, terminate or modify the TLP by posting changes at etundra.com/loyalty-program.

Earning Credits
We will track your purchases under your eTundra.com account and maintain a balance of your online purchase activity. Credits are valued as a percent of each piece of merchandised purchased, up to 5%, and will be eligible once that merchandise has shipped (“Earned Credits”). Earned Credits are accrued during a single business quarter (Q1: January-March, Q2: April-June, Q3: July-September, Q4: October-December). You must login with your eTundra.com account at the time of your online purchase. If you do not login with your eTundra.com account, those purchases will not be included in your Earned Credits. Retroactive credits for purchases made without logging into your eTundra.com account will not be granted. Your total Earned Credits are based on your qualifying purchases, less all discounts, coupons, price reductions, credit redemptions, and returns. Your Earned Credits do not include sales taxes, shipping charges, or other fees. Other types of purchases may be excluded from your Earned Credits in the future. Earned Credits will show under “My Account” when online purchased merchandise has shipped. Credits will not become available for use until merchandise has shipped, even during a redemption period.

You will receive notification via email when your Earned Credits are available for use. You must be opted-in to receive emails from Tundra Restaurant Supply to receive such notifications. You can also check your Earned Credits status by logging into eTundra.com.

Available Credits
Earned Credits become available in the first month of the following quarter (“Redemption Period”) - January, April, July, October. Only credits associated to orders that have shipped in the prior quarter are available to be applied towards purchases during the Redemption Period (“Available Credits”). Credits that have not shipped are considered pending (“Pending Credits”) and are not available during the Redemption Period. Pending Credits will be rolled over to the next available Redemption Period if they do not ship before the end of the purchasing quarter. Available Credits expire at the end of the Redemption Period.

Applying Credits
Available Credits can be applied towards all purchases during the Redemption Period, less sales taxes, shipping charges, and other fees. There is no required minimum purchases amount to apply credits. Available Credits can only be used online at eTundra.com. You must be logged in to use your Available Credits. Available Credits are not transferable and can only be used by the account to whom they were issued. Earned/Pending/Available Credits have no cash value and accordingly no cash will be paid for any Credits. Available Credits may not be redeemed for prior purchases. Other exclusions may apply and will be posted at etundra.com/loyalty-program from time to time.

Returned Merchandise
If you return merchandise for which you previously received Earned/Pending/Available credits, we will adjust your Earned/Pending/Available Credits to reflect the return and we may immediately cancel any outstanding Earned/Pending/Available Credits previously issued to you.

International Orders
Tundra Restaurant Supplies invokes the help of a third party service to process all internationally shipped orders. Due to this relationship and the way orders are processed, the Tundra Loyalty Program is not valid for any international orders where the shipping address is outside the United States of America. This includes but is not limited to, US Territories, International Military Bases, and US Embassies.

Membership Communications
For more information about the Tundra Loyalty Program, your Earned/Pending/Available Credits, please contact us at loyalty@etundra.com. Please include your account information in your inquiry.

General Program Information
The Tundra Loyalty Program is brought to you by Tundra Restaurant Supply. By participating in the TLP, you agree to receive advertising, marketing materials, and other communication from Tundra Restaurant Supply, its parent company Diversified Foodservice Supply, and other affiliate companies including Allpoints Foodservice Parts & Supplies, Franklin Machine Products, and Mill Hardware. You acknowledge and agree that all Earned/Pending/Available Credits are delivered to you under this program without payment of any fee or other consideration whatsoever. All Earned/Pending/Available Credits distributed pursuant to the TLP are promotional in nature and are not paid for by you, nor do you own any right, title, or interest in them unless or until you redeem them under the rules set above.