Fagor - CO-502W - EVO Concept High Temperature Undercounter Dishwasher - 30 Racks/Hr

Comments about Fagor EVO Concept High Temperature Undercounter Dishwasher - 30 Racks/Hr:

This dishwasher was installed in our hospice care center. It has been a big pain, with multiple problems. It caused a big flood and was out of commission for almost 2 months last year. At this time we have put the machine on light duty, using it only as a sanitizer to (hopefully) avoid further problems.

Comments about Fagor EVO Concept High Temperature Undercounter Dishwasher - 30 Racks/Hr:

Nice machine, works and cleans well, no complaints on the device. Very good tech support form factory.
However it does break eventually and the manufacturer Fagor has a parts supply chain that can make it in nearly impossible to obtain replacement parts. They work with a sole source non factory supplier. That supplier does not stock all the parts that are needed. When a part is not available it has proven very difficult to get requiring weeks of frustrating effort. I have had this machine for two years now and it has been down for two months for lack of a single part. This week we are scraping it and having a new American made machine installed as the only solution to getting a working dish washer in our kitchen.

Comments about Fagor EVO Concept High Temperature Undercounter Dishwasher - 30 Racks/Hr:

Shortly after it was installed it was shutting off randomly. There was a loose connection inside that had led to arcing and may have fried something. About 8 months later we are still calling trying to get someone to come out and fix it. They've replaced the pump and the face of the unit. It's no longer shutting off but is still not reaching temp. When we call for service, their notes often seem to not be updated and they refer to information from before the previous call. They do not follow up, so the problem was compounded when their locally contracted service technician did not return calls for over a month and then falsely reported that they had come and that the incoming water temp was not high enough. They seem very reluctant to back their guarantee. Fagor is still blaming the incoming water supply temp. Bottom line: the unit, and the customer support, are not trustworthy or dependable. Try something else

Comments about Fagor EVO Concept High Temperature Undercounter Dishwasher - 30 Racks/Hr:

This is a good unit, small footprint, very simple one button control. It works as advertised. In spite of the specs listed by Tundra, this unit can be run on many different power feeds by changing internal jumpers. It works on three and single phase power and high and low current. It should be wired to a high current feed or else the booster heatrer will only run on partial power and each cycle will take longer