No one wants their patrons running out of toilet paper at the most inopportune time. Use the Bobrick ConturaSeries™ Multi-Roll Toilet Tissue Dispenser (B-4288) to provide one roll for your guests to use and one roll hidden above that automatically drops into place when the time comes. The 22 gauge stainless steel is durable enough for an area that is sure to see a lot of use. At the same time, the Bobrick - B-4288 - ConturaSeries™ Multi-Roll Toilet Tissue Dispenser has a satin finish that enhances its aesthetic appeal. A lock at the top of the unit adds a little bit of security to protect your inventory.
The spindle for this particular Bobrick Tissue dispenser is 1-1/2-inches wide by 5-5/8-inches long. You will need to identify the exact model of dispenser you have, and we can find the correct spindle replacement for you. From your question, it sounds as though you have a different dispenser than this, or have ordered the wrong tissue paper. Please call our sales floor at 1.800.447.4941 for further assistance.
Yes, replacement spindles are available for this multi-roll toilet tissue dispenser. You need Bobrick #4288-9, please see below. https://www.etundra.com/janitorial-supplies/restroom-supplies/dispensers/toilet-paper/bobrick-4288-9-toilet-tissue-roller-with-plastic-ends/
Tundra has them at a reasonable price....