Although we hope you're satisfied with every purchase you make with us, we understand there are times when things need to be returned or exchanged - and this is how we do it around here.
*All returns are subject to our thorough inspection.
Contact us for an RMA# (Return Merchandise Authorization) before making a return, then write that number on the outside of the shipping box.
Requesting an RMA# accomplishes three things:
Please note the customer is responsible for the return shipping cost. However, you can always bring the item to your nearest showroom to avoid this cost.
Stocked smallwares and equipment:
Stocked parts:
Non-stock products:
**No claims can be made for labor or shipping costs unless they are specified in the manufacturer's warranty.
Credits for most returns will be issued no later than 72 hours of receipt of the return.
We handle returns and exchanges of heavy equipment and/or crated items a little bit differently.
For these items, you must call us within 5 days of receiving the item. Credits will be issued within 30 business days after the receipt of your return. If you're looking to exchange your item, we must first receive the product from you before we ship you the new item.
Pursuant to state and federal regulations, some chemicals are not returnable. Check with us before requesting an RMA#.
If the chemical is returnable, we will issue an RMA# and mail you a "limited quantity label" that must be affixed to the box before giving it to UPS.
Remember, always contact us before making a return or exchange. And if you have any questions on any part of our return policy, don't hesitate to reach out.