Date of Last Revision: October 2, 2014
The good news is that it’s really easy to place an order around here. You can either give us a call at 888-388-6372, live chat with us, or follow these steps:
Make it a little easier the next time you visit us and create an account. We’ll save your information for you, but of course it’s always kept private.
We can cancel orders if the product hasn’t been shipped yet: give us a call at 888-388-6372 to get started.
Of course you can, give us a call at 888-388-6372 or fill out our non-stock item request form.
Tundra has provided several ways to check the status of your order. They are:
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page at http://www.internationalcheckout.com/cs.php for more information and phone numbers in your area.
If you would like a quote on something not found on our website, reach out and contact us using the information below, or use our special request form.Phone: 888-388-6372
Sure, and our sales team would love to chat with you about bulk orders, just give them a call at 888-388-6372.
Our number is 888-388-6372.
No we don’t; feel free to order as many as you’d like.
Sure can, just fill out our catalog request form.
Oh, the pitfalls of resizing a recipe, we hear ya. What you’re referring to is called scaling, and if you’re planning on scaling up more than 4 times the recipe, you’re going to have troubles, but we have some tips to help you out with your scaling woes..
Nope. Our commitment to quality means we generally do not sell used equipment. This is because it’s so difficult to verify the condition of pre-owned equipment. However, we do occasionally have returned or refurbished equipment available. We encourage you to call our sales staff at 888-388-6372 and we’ll be happy to help you find a piece of equipment that fits your budget requirements.
As soon as we get it, we’ll send it to you the same day.
Tundra offers four easy methods of payment:
Sales tax is only applied to orders shipped to California, Colorado, Florida, Illinois, New Jersey, Nevada, Tennessee and Texas. Resellers and tax exempt institutions must contact us to avoid being charged sales tax.
If you have a promotional code that you’d like to apply to your order, you do it after you’ve added the items you want to your cart.
When you review your order, you’ll see a box below the “Update Cart” button that reads “DO YOU HAVE A COUPON?”
After you click on that link, you’ll see a box where you can enter the promotional code. Enter the code, and click “Apply.”
If the promotional code is still valid, you’ll see the discount applied in the price summary box at the bottom of the cart.
We understand that shopping around for the best deal is what a lot of our customers do, especially when it comes to heavy-duty equipment, which is why we offer a low price guarantee. We encourage you to shop around – it helps you learn more about the product and find the best price – but always remember that we’ll match whatever low price you find.
When you see “Add to Cart” pricing on our site that means we’re able to offer you even further savings on a lot of your favorite brands. Visit our “Add to Cart” pricing page to see all of our partnering brands.
Sometimes when you’re shopping in a store and then do price checks online, you’ll find that prices are lower online. That’s because the company saves money when their customers order online and they’re able to pass on that savings back to the customer. Well, we’re all about giving our customers more savings, which is why we introduced “Web Only Pricing” too. It’s our way to keep even more money in your pocket – bring on the savings!
Tundra ships to directly to all 50 nifty United States and with the help of a trusted third-party company, International Checkout, Tundra NOW ships worldwide. That’s a lot of Tundra!
To get more details, view Tundra’s full shipping policy here
Today, if it's in stock. Well, today if you order before 5:00 PM MST Monday-Friday.
Once your order is placed, you will be provided with an order number (and a web reference number for orders placed on the web). You can check the status of your order at any time by clicking the “TRACK ORDER” or “MY ACCOUNT” links at the top right corner of the page.
A tracking number will be available once we confirm that your order has shipped, and can be found at the locations mentioned above, or in the confirmation invoice email that will be sent to you.
You may also contact us via phone or live chat to confirm the status of your order.
Please visit our return policy page for more information.
Items with the following “Stocked Item” Stocked badge are items that Tundra stocks. These stocked items typically ship out same day Monday through Friday (excluding holidays) when the order is placed before 4:30 PM Mountain Time.
Items designated as "Quick Ship Plus" Quick Ship Plus have been carefully curated as quick-moving, must-have products for your restaurant or commercial business. These items are stocked in our Colorado warehouse and typically ship out same day Monday through Friday (excluding holidays) when the order is placed before 4:30 PM Mountain Time.
Setting up an open account is easy. Simply download Tundra’s credit application and fax it back to 800-447-4881. We will confirm receipt and your application will be processed in less than two business days. We will contact you as soon as you’re approved.
Click “MY ACCOUNT” at the top of any page. You’ll have to sign-in using your login info, but after you do, you can update and edit your account, credit card, address book information, view your order history, and edit your password and email information.
The Web Loyalty Program is our way of saying thanks for making eTundra.com your one-stop-shop for all your restaurant supply needs. Because this is kind of a big deal, we have dedicated a whole webpage to the Web Loyalty Program:Tundra Web Loyalty Program
For additional questions about the Web Loyalty Program, please contact us at firstname.lastname@example.org
Definitely, that’s how we got where we are today - our customers told us what they wanted. Give us a call at 888-388-6372 or use our contact us page to see other ways you can reach out and chat with us.
All defective items are subject to the manufacturer’s warranty. Tundra will honor all warranties on the products we sell; however, we assume no responsibility for manufacturer warranties. We will work hard to expedite claims made by our customers. Warranty policies are available upon request.
The security of your personal information is extremely important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). When registration forms require a user to enter sensitive information (such as credit card number and/or social security number), the information is encrypted and protected with the best encryption standard in the industry – you guessed it, SSL.
The information collected is used for billing purposes and to fulfill the customer’s orders. To learn more about SSL, please visit http://webopedia.internet.com/term/s/ssl.html.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, you can contact us.
In 1993, Tundra Specialties was born with a single mission: We respond immediately to solve the needs of our customers, so that they can sustain and grow the relationships they have with theirs as measured by unparalleled service standards, ease of access, sense of trust, being a critical resource of knowledge and information, having an incessant drive to have fun, and the commitment to share.
CEO Michael Lewis moved to Boulder, Colorado to start a new company based on values. These values are based on ideals we all grew up with but tend to get lost in the shuffle of everyday life and business. Work ethically, share your gains, keep a sense of integrity, humility and respect are a few of them.
Starting with only 3 employees and our company values, our company has grown from a local Boulder company to an international distributor of more than 60,000 products. Our evolution is based on our customers’ feedback. Over the years, we have released an annual catalog that has grown to over 400 pages. Our catalog is an excellent reference guide for equipment part breakdowns as well as a large selection of restaurant plumbing, smallwares, and equipment.
In 2005 we converted our extensive catalog to a comprehensive ecommerce website. This catapulted us into the national and international market. In 2008 we released the website you are currently visiting. We remain focused on uploading more products and information every day.
During these years some of our local restaurant chain customers expanded into national concepts. In addition, established national and international chains have discovered us and our unique ability to both open and replenish their restaurants.
Over time, detail and passion for our customer needs has created the Tundra you see today. If you have any questions even remotely related to the food service industry, give us a call at 888-388-6372 or use our live chat feature found at the top of this page.
That guy’s name is Chris Tavano, and he’s a former chef, so he has a lot of fancy words that he throws out sometimes, but “mise en place” (pronounced meez en plas) is a French phrase that refers to preparing your ingredients and supplies before starting to cook. It’s the prep work that needs to be done so that when you begin to cook, the process is much easier.
We will be closed for New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day (and the day after), Christmas Eve, and Christmas Day. But if you want to order a product, our website is always open!
Our office hours are 7:30 AM - 5:30 PM MST, Monday-Friday.